Payments, Billing & Returns – Fair

After you return your car, you will receive a final bill, which may include any past due amounts, fees, unpaid citations or tolls, and charges for excess wear & tear or mileage. Your final bill may also reflect a prorated credit or prorated charge for final recurring monthly payment, depending on when the car was returned.

After your car has been picked up by our transportation provider, it will be taken to a final inspection point to be evaluated by a third party for potential damages. Once the car has been inspected and we have received the report, the car is returned to our system and we generate your final bill, which includes any remaining charges or refunds (if applicable). We appreciate your patience as this process is completed. Rest assured, you will receive your final invoice as soon as possible.

The turn-in fee on your final bill refers to the $100 charge that’s standard for most returns, which covers the cost of basic cleaning and reconditioning for your car. Please refer back to your Agreement for more details.

If you paid a refundable security deposit when you ordered your car, it will be applied to any outstanding amounts you owe upon return of the car, such as a turn-in fee, tolls & citations, mileage overages or excess wear & tear. Any funds remaining from your security deposit will be refunded to you. In most cases, this remaining amount will be returned via check to your address on file.

The best way to avoid unexpected fees at the time of return is to make sure that your car was kept current on all preventative maintenance, any new damage or excess wear & tear has been repaired, you have stayed within your prorated mileage allotment, and any outstanding citations or tolls have been paid. For more information, please refer to your Agreement.

If you have any additional questions, please contact Customer Care

The final bill shows the remaining balance on your account after returning the car to CFAM. This amount may reflect a prorated credit. In most cases, if you are owed a refund, the refunded amount will be in the form of a check and be mailed to your address on file. To avoid any delays, please ensure your address on file is correct, or contact Customer Care to update it.

If you paid your first monthly payment at checkout, you are billed in advance so you will receive a prorated credit on your final bill for any unused days.

If you did not pay your first monthly payment until a month after receiving your car, then you are likely being billed in arrears. After returning your car, you will receive a bill that is prorated to reflect the number of days you had the car since the close of the previous billing cycle.

If you’re unsure whether you’re billed in advance or arrears, you can check your Agreement.

Upon return of your car, a third-party facility assesses the car for any damages. We then compare their report with your photos from pickup. Excess wear & tear charges are determined by the estimated repair cost for previously undocumented damages plus tax.

While vehicle condition deterioration associated with the ordinary use of the car is acceptable, you are responsible for excess wear and tear, which is defined as anything beyond what is reasonably expected with ordinary use. Examples of excess wear & tear includes:

• Dents, cracks, scratches or damage on the exterior or glass
• Damages to the interior and/or upholstery
• Inoperative mechanical and/or electrical parts, including damage resulting from failure to maintain the car or follow recall advisories
• Any tire with less than ⅛-inch tread remaining or not part of the matching set of four tires
• Damaged or missing spare tire or factory supplied inflator kit
• Equipment, parts or accessories on the car were removed, lost (i.e. keys, key fobs), or replaced with non-OEM or inferior parts
• Where we reasonably determine there is excessive odor in the car including pet, smoke or other odor

If you have additional questions regarding excess wear & tear charges, please refer to your agreement.

Every car includes a set amount of miles you are able to drive for a 12-month period (prorated by day and calculated based on how long you keep your car as detailed in your Agreement) before you would be charged for excess mileage. Any miles in excess of the agreed-upon amount will be charged a per-mile excess mileage fee. The daily mileage allotment is calculated and prorated based off of a 365-day year.

For example, if you are allotted 10,000 miles on your Fair car, this translates to just over 27 miles per day on average (10,000 miles/365 days).

Please check your Agreement to see your per-mileage fee for going over your allotted mileage.

If you purchased additional miles on top of your base mileage that did not get used, you will receive a refund for those additional miles. Refunds only apply to unused miles that were additionally purchased, and not to your minimum baseline of miles allowed. Miles are allotted and paid for on a monthly basis, so your refund will apply to your monthly prorated charge, and additional monthly payments will be stopped. To calculate your allotted miles, see the section above.

Once we are able to confirm the mileage of your car at return, we will issue any applicable credits to your final bill. If you are owed a mileage refund, but also owe for unpaid payments, excess wear & tear, repossession fees, citation tolls or other fees outlined in the Agreement, then your refund will automatically be applied toward that balance.

There are many reasons why there may be a delay with a final bill. The most common reasons are open/pending warranty or insurance claims or damage evaluation. We appreciate your patience as we ensure the accuracy of this final bill. Rest assured you will have it as soon as possible.

To avoid delays, please ensure your address is up to date, or contact Customer Care to update it.

For more information about general billing, click here. If you have a question about your bill that is not addressed in this article, please contact Customer Care to get more information.

Returning your car to CFAM is simple. Just contact Customer Care to provide 3 days and time windows (no sooner than 5 days from now) and we’ll work with our third-party transportation provider to have your vehicle picked up.

Note: If you live in CT, NY, FL, MA, VA, NJ, SC, or Washington DC, there may be specific requirements when it comes to processing your license plates, registration and personal insurance. Please visit our License Plate and Registration page for more details.

To schedule your return, please provide us with three pickup dates (M-F) along with the windows of time when you’re available between either 8 a.m. to 2 p.m. or 2 p.m. to 8 p.m.  

Please note that CFAM cannot accommodate return requests within 5 days. 

We can pick the car up from an address of your choosing at no extra cost, as long as you’re at the location with the car. 

Important Note: Your driver will attempt to contact you approximately 1-2 hours prior to arriving at the pickup location and may be calling from an unknown number. It is important to check your voicemail in a timely manner leading up to your return pickup in case the transport company needs to contact you regarding any updates.

CFAM works with various transportation partners to accommodate picking up your car. We ask for a primary date & time frame as well as 2 backups to save you time and potential delays if the first date is not available.

We work hard to ensure your car is picked up on the day and time you request. We schedule in 6-hour windows to better facilitate scheduling with our transportation partners.

At this time, Saturdays and Sundays are limited in their availability, however, we will absolutely document a weekend day as your preferred day/time. Keep in mind, if you are in a different location during the week, you can have your car picked up from an address of your choosing as long as you are present.

Remove all personal belongings from the car prior to pickup as they may not be able to be retrieved afterward. Please leave all items that came with the car, such as the car key, mats and the owner’s manual. If you have a second key, please have that available for the transport company.

No, there’s no need to get a car wash or detail done on the car before pickup. 

Nope. You can return the car with any level of gas in the tank.

To cancel your return, please contact Customer Care to provide CFAM with at least 2 business days notice. When you cancel your return, the required 5-day notice period to return will restart.

CFAM uses a third-party transportation company for all of our return pickups, so we will need to work with them to find the next best time to pick up your car. In order to reschedule a return, you will need to contact Customer Care to restart the return process and provide 3 new available pickup windows at least 5 days in the future.

If you are requesting to reschedule your pickup, you will continue to be charged for your car until the day it is picked up. If CFAM is initiating a rescheduled pickup time due to transportation unavailability or rescheduling, you will only be responsible for payment until your originally scheduled pickup date. 

Yes, you are able to return your car if you have an outstanding balance. However, you are still responsible for any unpaid balances. For more information about paying outstanding balances, please visit our Account Management page.

We understand this can be frustrating. CFAM works with a third-party transportation company to coordinate our returns. If all of your available time frames have passed or you are in need of rescheduling your pickup time, please email customer.support@cfamllc.com or contact Customer Care to speak to someone directly.

If you have missed your scheduled pickup time, please email customer.support@cfamllc.com or contact Customer Care as soon as possible to schedule another pickup time. You should be prepared to provide 3 additional available dates starting 5 days from the time of notification as well as your confirmed pickup address.

Please note, you will be responsible for regular payments until your car is picked up.

We are sorry that our transportation provider missed your pickup time. Rest assured, you will not be charged for this extra time as your return date will be adjusted back to the original pickup date for billing purposes. Please email customer.support@cfamllc.com or contact Customer Care to coordinate a new pickup time.

You may designate a person to handle the pickup, so long as they’re at least 18 years old with a valid photo ID and can be reached during pickup via contact information you provide to us.

CFAM does not have any physical locations. However, we offer free vehicle pickup from a location of your choice to make the return process as convenient as possible.

To change the pickup address for your return, please contact Customer Care as soon as possible to see if it is still possible to change the pickup address.

If you return your car with unrepaired damage, you will likely incur charges for such damage. In order to avoid additional costs upon return, please ensure that your car is in proper working order with all repairs and damages completed. If your car is damaged, you can try reaching out to your insurance provider to repair the damages prior to returning.

Once your vehicle is picked up, it will go to an inspection point to be evaluated by a third party for potential damages. Once the car has been inspected and we have received the report, the car is returned to our system and we generate your final bill, which includes any remaining charges or refunds (if applicable). We appreciate your patience as this process is completed. Rest assured, you will receive your final invoice as soon as possible.

To retrieve your belongings, you will need to coordinate directly with the transportation company who picked up your car. If your car has already been dropped off at its destination, you can contact CFAM’s Customer Care team for assistance. Due to the COVID-19 pandemic, wait times for collecting belongings may be delayed or unavailable. Please note that we cannot guarantee that you will be able to recover your belongings so please make sure to double check the car for any personal belongings before pickup.

You may receive a Bill of Lading (BOL) or something similar from the transportation company when they arrive to pick up your vehicle.

If you are in need of additional confirmation or documentation showing your return, please submit a request to customer.support@cfamllc.com with a detailed request reason (i.e. DMV request, insurance request) or contact Customer Care to speak with an agent directly.

If you have questions or concerns about your final bill, please email customer.support@cfamllc.com with details related to your concern.

We apologize for any inconvenience this may have caused. Please refer back to your contract to see what is covered and what is not covered under your excess wear & tear coverage. If you believe that you were charged incorrectly, please contact Customer Care for more support.