Account Management

With CFAM’s acquisition of your subscription you will no longer be able to use the Fair app or website to make one-time payments, access account information, or initiate a return. If you already have autopay setup, your current autopay will still process as scheduled.

One-time payments may be made to CFAM either by mail, phone, or online at:
CFAM Financial Services, LLC
P.O. Box 205795
Dallas, TX 75320-5795

Phone: 1-833-387-6677 Monday-Friday 8:00am-5:00pm CST

Online: payment.cfamllc.com. Please have your phone number and the last 6 characters of your vehicle’s VIN.

CFAM accepts the following payment methods for recurring payments:

• ACH (Automatic Clearing House)
• Debit/Credit Card
  • Visa
  • Mastercard
  • American Express/AMEX

To update your payment method please contact Customer Care.

No. Please contact Customer Care if you need to discuss the status of your account.

At checkout, you made your down payment, your first monthly payment, and any add-ons you selected, such as extra miles or excess wear & tear protection. In some cases, you may have also been required to make an additional refundable security deposit.

The down payment was an upfront fee due at signing and before driving away. The down payment generally covers the costs of initial documentation, registration and licensing fees and has the effect of reducing the cost of monthly payments for your vehicle, which comes with routine maintenance, limited warranty and roadside assistance included. For 2-year and 3-year leases, the down payment is the capitalized cost reduction as in a common lease. The cap cost reduction is an upfront payment that has the effect of reducing the monthly lease payments for a vehicle. The down payment is not refundable outside of the cancellation period (refer to your Agreement).

The refundable security deposit you may have been required to make upfront will be applied toward any amounts due when you return your car, such as a turn-in fee, past due payments, tolls & citations, mileage overages or excess wear & tear. Any funds remaining from your security deposit will be refunded to you.

Generally, your monthly payment date is determined when you get your car. Once your monthly payment date is locked in, it will remain the same for every month. For example, if you picked up your car (or the car was delivered) on June 6th, your next payment will be on July 6th, then August 6th, etc.

If you picked up your car (or the car was delivered) on the 29th, 30th, or 31st of a month, your monthly payment date would be pushed to the 1st of the month and remain on the 1st of each following month. For example, if you picked up (or the car was delivered) on June 29th, your next payment would be August 1st, then September 1st, etc.

If you need to change your payment date please contact Customer Care.

For more information, please see the article covering our final bill policies.

If you are past due on payments, please contact Customer Care as soon as possible.

If you are past due on payments and are only able to make a partial payment, please contact Customer Care to discuss available payment options.

As part of your Agreement, it is your responsibility to remain current with your recurring payments in order to avoid default, which may include repossession. If you are late on your payment or are worried about your car being repossessed, we encourage you to reach out to Customer Care to further discuss your account status.

Since everyone’s tax situation varies greatly and can be state specific, we encourage you to talk to a tax professional.

If you have a question about your bill that is not addressed in this article, please contact Customer Care to get more information.

Please contact Customer Care to make a payment

CFAM recommends you setup your own toll transponder or pass, however if you receive a citation, toll, or ticket, CFAM will receive a notice of the violation and will make the initial payment on behalf of the customer to avoid incurring additional fees or creating interruptions in your subscription or lease. 

Once the fee (including any penalties from the issuing authority, if applicable) has been paid by CFAM, that amount will be added to your outstanding balance in addition to any applicable administrative fee for processing in each instance. This balance will then be billed on your recurring and/or final invoice.

Please note that in the instance your toll account is not active with sufficient funds at the time of the charge, your transponder does not register when you pass a toll, or there is an error on behalf of the issuing authority, CFAM may still receive and pay a charge on your behalf. Additionally, not every toll booth is equipped to read a transponder, in which case CFAM will be billed by default based on a photo of the license plate. If CFAM is billed, we will invoice your account.

Yes. Each citation or toll fee that is charged to your account has already been paid on your behalf by CFAM to prevent additional fees from the issuing authority or interruptions to your subscription or lease.

In order to dispute a toll charge, please send in a copy of your toll account statement along with any other supporting documentation to us at citationsandtolls@cfamllc.com. With this documentation, we can check to ensure that you were not double charged for any transactions. If we find duplicate charges, we will void them so that you are not held responsible. If there is no duplicate charge, you will be held responsible for the invoiced amount.

Please direct all inquiries regarding citations and tolls to citationsandtolls@cfamllc.com.

To update your email address or phone number, please contact Customer Care.

CFAM cares about protecting your information and identity. If you are requesting account updates to your personal information profile, such as a change of name or address, please contact Customer Care.

While you will not longer have access to your documents inside the Fair app or on the Fair website, CFAM can still provide a copy to you if needed. Please contact Customer Care to request a copy of your agreement.

Insurance is not covered in your subscription. You will need to secure your own insurance from an outside provider to cover the requirements for driving in your state.

Yes, state law requires that you carry liability coverage. Additionally, your Agreement requires you to carry any state-mandated coverage and also to be covered for damage to or loss of your car.

CFAM requires full comprehensive and collision insurance on all cars. You can provide proof of insurance to us at insurance@cfamllc.com. We also suggest that you ask your insurance agent to mail proof of insurance to:

CFAM Financial Services, LLC
P.O. Box 601329
Dallas, TX 753660

CFAM requires the following insurance limits:

• Bodily injury liability insurance with at least the minimum limits as required by law
• Property damage liability insurance of at least the minimum coverage as required by law
• Collision and comprehensive coverage for your Fair car’s full value (maximum deductible of $1,000)
• Uninsured motorist coverage as required by law

Your insurance policy should reflect the following information: 

Loss Payee / Additional Insured:
CFAM Financial Services, LLC
P.O. Box 601329
Dallas, TX 753660
Phone: 1-833-387-6677
Email: insurance@cfamllc.com

This depends on the insurance company you are working with, but the information that will likely be needed includes the car’s Vehicle Identification Number (VIN), your legal name, garage address, and phone number. The insurance company may require additional information.

Failure to properly insure the car while it’s in your possession is a breach of your contract with CFAM and may result in termination of your contract and a demand for immediate return of the car to CFAM.

You must maintain proper insurance on the Fair car the entire time you have it in your possession, so please make sure that there is not a lapse in coverage when you switch to your new provider. Please send your updated policy information to insurance@cfamllc.com. We also suggest that you ask your insurance agent to mail proof of insurance to:

CFAM Financial Services, LLC
P.O. Box 601329
Dallas, TX 753660